Sharon Chidzere
I’m a Salesforce Administrator with a background in founder-led operations and CRM implementation.
Before working in Salesforce, I spent years designing and running operational systems in a real service business — dealing with inconsistent data, manual processes, scaling challenges, and user adoption issues first-hand.
That experience shapes how I approach Salesforce today: starting with real workflows, prioritising usability, and using standard platform features effectively to reduce complexity and improve outcomes.
I’m particularly interested in CRM solutions that support growing teams without adding unnecessary admin overhead.
Salesforce Projects & Case Studies
Each project reflects a different business scenario, demonstrating solution design, process thinking and CRM best practices.
Non Profit CRM for Grants & Partnerships
Salesforce Developer Org · Property & Maintenance Management
A Salesforce solution designed to manage organisational relationships, grants, and community initiatives — supporting visibility across stakeholders and funding activities.
Cleaning Services Support Desk
Salesforce Service Cloud Implementation
A Service Cloud implementation managing client queries, complaints, and service requests for a cleaning business — featuring case management, SLA enforcement via entitlements and milestones, automated Flow assignment, and agent productivity tools.
Apex Property Maintenance
Salesforce Case & Work Order Management Solution
A Salesforce-style solution designed to manage property maintenance workflows, including case handling, work order assignment, and contractor coordination.
This project demonstrates practical use of data modelling, automation, and role-based access to improve operational visibility and streamline service delivery.
Cleaning Services Operations CRM
Inspired by Real World Experience
A conceptual CRM solution translating real service business operations into structured workflows, automation, and scalable system design.