Apex Property Operations
Custom Salesforce application for property and maintenance management
Create a Salesforce-based solution that enables a property operations team to manage properties and maintenance workflows more efficiently — through custom objects, automation, and reporting.
Planned Salesforce implementation built in a Developer Org to demonstrate end-to-end solution design, data modelling, and operational workflow design.
Property management teams often juggle multiple systems — spreadsheets, emails, and manual follow-ups — making it difficult to track issues, assign work, and maintain accurate records. This solution centralises those workflows into one Salesforce system.
The solution is built around four custom objects and two standard objects, following a clear parent-child hierarchy.
Central record — all maintenance activity is anchored here
Logs issues reported against a property
Manages the repair or service job for a request
Breaks down a work order into individual actions
Property owners, letting agents, contractor companies
Property owners, tenants, and stakeholders
A property record is created and maintained in Salesforce
When an issue is reported, a Maintenance Request is logged against the property
A Work Order is created to manage the repair or service activity
Work is broken down into Service Tasks and assigned to technicians
Staff track status, assignments, and completion dates throughout
Reports and dashboards provide visibility into open requests and overdue work
- Improves organisation of property and maintenance data
- Reduces reliance on manual tracking methods
- Increases visibility of active and completed work
- Supports more efficient job assignment and follow-up
- Enables future automation and scalability
Want to see the full technical breakdown including field-level design, object relationships, and future enhancements?
Download Full Solution Design Document